Frequently Asked Questions
We've got the answers:
How do I place a custom order?
Get started by reaching out to us through email, phone, our website, or by stopping by our location at 87 Canal Street, Salem MA!
You have the option to provide existing artwork, or collaborate with us to create a customized design that suits your vision.
After our discussion on preferred apparel and design concepts, our skilled designers will craft a mockup along with a detailed quote for your order.
Upon your approval of the design and confirmation of order quantities, your order will be placed, and we'll promptly begin the printing process!
What types of customization options do you offer?
At Shirt Illustrated we offer screen printing, embroidery and heat seal printing on shirts, sweatshirts, jackets, hats and more!
Can I see a sample of the final product before ordering?
We will provide you with a digital mockup of what your product will look like, but we will not print or create any products until an order has been placed.
If you would like to purchase samples of a products beforehand (without customization), we can help you arrange that.
What is the expected turnaround time for custom orders?
Our lead times are subject to change throughout the year, getting longer around the holidays, so be sure to reach out and confirm!
Here are our typically lead times we try to hold:
Screen Printing is typically a 2 week turnaround from date of order placement.
Embroidery is typically a 2-3 week turnaround from date of order placement.
Do you offer bulk or wholesale discounts?
The more you buy, the better deal you get!
Our pricing is partially based on quantity tiers. Our first pricing tier is for 12-23 pieces. The next is 24-47 and then 48-71 and so on. With each tier, the price per item goes down!
Is there a minimum order quantity for custom items?
Our minimum order quantity is 12 pieces with the same design.
Are there additional fees for complex designs or multiple colors?
The intricacy of your artwork plays a role in determining the cost of your custom apparel.
In screen printing, each color is applied using a separate screen. As the number of colors increases, so does the creation of additional screens and the frequency of printing on each item.
Screen printing setup is $30 per screen, and a screen is needed per color, per location.
This is why a higher number of colors incurs additional printing costs.
In embroidery, the cost is dependent on the number of stitches in the design, a higher number or stitches will cost more.
The embroidery setup fee (digitization) can range from $45-150+ depending on the complexity of the design.
If you would like us to help create your artwork, that will be charged by the hour.